Thank you for choosing New Vision for your software needs. We strive to provide high-quality software and exceptional customer service. If you have any questions or concerns about your purchase, please don’t hesitate to contact us.
1. Refund Eligibility
– – You may be eligible for a refund within 14 days of your software purchase under the following circumstances:
– You have encountered technical issues that prevent you from using the software as intended, and our support team is unable to resolve the issue within a reasonable time frame.
– You have discovered that the software does not meet your specific requirements, and it is not feasible to address your needs with the existing functionality.
– You have accidentally purchased the software multiple times.
2. How to Request a Refund
– – To request a refund, please contact our customer support team at info@nv.com.eg and provide the following information:
– Your name
– Order number
– Reason for the refund request
– Any relevant details or documentation, such as error messages or screenshots
3. Refund Process
– Once your refund request is received and approved, we will initiate a refund to your original method of payment.
– You will receive the refund within [number of days] days, depending on your payment provider’s processing time.
4. Non-Refundable Items
– – Certain items are not eligible for a refund, including:
– Software that has been used or activated
– Software purchased through third-party vendors or resellers
5. Software Updates and Support
– We are committed to providing ongoing software updates and technical support to ensure that you get the most out of your software purchase.
– If you encounter any issues or have any questions about the software, please don’t hesitate to reach out to our customer support team for assistance.
6. Contact Us
– If you have any questions or concerns about our refund policy or need assistance with your software purchase, please contact us at info@nv.com.eg.