Thank you for choosing New Vision for your software needs. We strive to provide high-quality software and exceptional customer service. If you have any questions or concerns about your purchase, please don't hesitate to contact us.
1. Refund Eligibility
- - You may be eligible for a refund within 14 days of your software purchase under the following circumstances:
- You have encountered technical issues that prevent you from using the software as intended, and our support team is unable to resolve the issue within a reasonable time frame.
- You have discovered that the software does not meet your specific requirements, and it is not feasible to address your needs with the existing functionality.
- You have accidentally purchased the software multiple times.
2. How to Request a Refund
- - To request a refund, please contact our customer support team at info@nv.com.eg and provide the following information:
- Your name
- Order number
- Reason for the refund request
- Any relevant details or documentation, such as error messages or screenshots
3. Refund Process
- Once your refund request is received and approved, we will initiate a refund to your original method of payment.
- You will receive the refund within [number of days] days, depending on your payment provider's processing time.
4. Non-Refundable Items
- - Certain items are not eligible for a refund, including:
- Software that has been used or activated
- Software purchased through third-party vendors or resellers
5. Software Updates and Support
- We are committed to providing ongoing software updates and technical support to ensure that you get the most out of your software purchase.
- If you encounter any issues or have any questions about the software, please don't hesitate to reach out to our customer support team for assistance.
6. Contact Us
- If you have any questions or concerns about our refund policy or need assistance with your software purchase, please contact us at info@nv.com.eg.
